Privacy Policy

At Interview Ace, located at 12 Barrack Street, Sydney NSW 2000, Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy is effective as of January 1, 2025.

1. Information We Collect

We collect personal information that is necessary for us to provide our services and operate our business. This may include:

• Contact Information: Your name, email address, postal address, and phone number.
• Account Information: Username, password, and other registration details.
• Payment Information: Credit card details or other payment information used to process transactions. Note that we use secure third-party payment processors, and we do not directly store your credit card details.
• Demographic Information: Age, gender, location, and other demographic details.
• Professional Information: Resume, cover letter, work history, job preferences, and other career-related information.
• Course Activity: Your progress in our courses, assessments, and feedback.
• Communication Data: Records of your communications with us, including emails, chat logs, and phone calls.
• Website Usage Data: Information about how you use our website, including IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This information is collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To deliver our interview preparation courses, career coaching, resume review, and other services.
• Account Management: To create and manage your account, process payments, and provide customer support.
• Personalization: To personalize your learning experience, recommend relevant courses, and tailor our services to your needs.
• Communication: To communicate with you about our services, updates, promotions, and other relevant information.
• Analytics: To analyze website usage, track performance, and improve our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: To send you marketing materials and promotional offers, but only if you have opted in to receive such communications. You can opt out at any time.

3. Disclosure of Your Information

We may disclose your personal information to the following parties:

• Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing platforms, and analytics tools. These providers are contractually obligated to protect your information.
• Instructors and Coaches: Your information may be shared with our instructors and coaches to facilitate your learning and provide personalized guidance.
• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted online.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Security Audits: We regularly conduct security audits to identify and address vulnerabilities.
• Secure Storage: We store your information on secure servers protected by firewalls and other security technologies.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect website usage data and improve your browsing experience. Cookies are small text files that are stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
• Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. We use this information to improve our website and services.
• Marketing Cookies: These cookies are used to track your online activity and show you relevant advertisements.

You can control cookies through your browser settings. You can choose to disable cookies altogether or to receive a notification each time a cookie is set. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: You have the right to access your personal information that we hold.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You have the right to request that we delete your personal information.
• Opt-Out: You have the right to opt out of receiving marketing communications from us.
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe that we have violated your privacy rights.

To exercise your rights, please contact our Privacy Officer at privacy@interviewace.com.au or by calling us at 02 8005 3000.

7. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside of Australia, including countries that may not have data protection laws that are equivalent to those in Australia. We will take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and the Australian Privacy Principles.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the date of the latest revision. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer: Dr. Eleanor Vance

Email: privacy@interviewace.com.au

Phone: 02 8005 3000

Address: 12 Barrack Street, Sydney NSW 2000, Australia